Privacy Policy

This Privacy Policy explains how 10 Zone (10z.one) ("we", "us", or "our"), the owner and operator of Remate.social (remate.social), collects, uses, and protects your information when you use our website, AI-powered review management services, and related tools.

1. Information We Collect

Business Information: Business name, contact person, address, and online review profile details.
Account Information: Name, email, password (encrypted), billing details, and subscription data.
Review & Interaction Data: Review content, AI-generated responses, metadata, and user feedback — used for service delivery and quality improvement.
Technical Data: Browser type, device info, IP address, and usage analytics.

2. How We Use Your Information

To deliver and maintain our AI review management services and admin dashboard features.
To personalize customer interactions and improve appointment booking accuracy.
To process payments and manage user subscriptions.
To monitor service usage, conduct diagnostics, and enhance performance.
To notify you about important updates and service-related messages.

3. Sharing of Data

We do not sell your personal data.

Third-party service providers: We share data with trusted partners (e.g., Paddle for payment processing, cloud hosting services) only as needed to run Remate.social.
Legal disclosure: We may share information to comply with legal obligations or respond to lawful requests.

4. Data Storage & Security

All data is securely stored using encryption and industry-standard safeguards on cloud infrastructure.
Review data and interaction history are retained for as long as needed to support service functionality and are then securely deleted or archived according to user preferences.

5. Your Rights

You may request access, update, or deletion of your personal data at any time by contacting us.
You can opt out of marketing emails by clicking "unsubscribe" in any message or emailing us directly.

6. Children's Privacy

Our services are not designed for use by children under 13 years of age, and we do not knowingly collect data from them.

7. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Material changes will be announced via email or in-app notifications.

8. Contact Information

For any privacy-related questions or data requests, please contact us at: hi@10z.one

Remate.social is a product of 10 Zone (10z.one).